Return and Refund Policy
30-Day Return and Exchange Guarantee
We pride ourselves on product quality and strict quality control, but for your peace of mind, we offer a comprehensive 30-day return and exchange guarantee: Items with stains, malfunctioning zippers, tears or damage to the fabric or leather, or significant differences between the actual product and the advertising photos can be returned or exchanged within 30 days.
☆ Please Note:
- This return and exchange policy does not apply to quality, material, or color differences caused by personal subjective judgment, or size issues caused by personal negligence. We have already indicated the size, color, and material information on the page. Additionally, as some leather shoes are handmade and the color is applied manually, we cannot guarantee that every pair of shoes will be exactly the same color as the advertising image. Slight color differences are normal and not covered by the refund policy. Furthermore, due to lighting conditions during photography, there may also be slight color differences between the actual shoe color and the advertising image, which is also normal. Please be aware of this when purchasing.
- All returns and exchanges will be processed after we receive the returned item. Please contact our customer service email service@elegant-shoe.com for the return address.
Return Address: Unit 4, Building F, No. 199 Qiantangjiang Road, Huimin Street, Jiashan County, Jiaxing City, Zhejiang Province, China (Diyi Logistics Forward Warehouse) (313139374)
I. Return Process
If you encounter any problems after receiving your order, please send an email to our customer service email address: service@gentleman-shoe.com.
To ensure a fast and smooth warranty process:
Please provide your order number, describe the problem, and provide pictures showing the problem.
We will reply to you within 2 business days after receiving your information.
☆ Please note:
- Returns must be approved by us to receive a refund. Returned packages must be printed and accompanied by an RMA slip.
II. Return Policy
You can return items within 30 days of receipt. We have a friendly customer service team ready to serve you. Simply contact us, describe the problem or reason for return, and provide your order number.
Items must not be worn or washed, and all tags must be intact.
We are responsible for handling the following defects returned within 30 days: stains, malfunctioning zippers, torn or damaged fabric, inferior material, significant color difference, and substantial discrepancies between the actual product and the photograph.
If the return is due to the consumer's own fault, the consumer will be responsible for the shipping costs. Specific costs depend on the courier company you choose.
If the goods you receive are damaged or incorrect due to our fault, the consumer will not be responsible for the shipping costs.
We do not accept refund requests in the following situations, but can provide a 10%-20% discount coupon for your next order:
The tracking status shows as delivered but you have not received it;
There is a difference/misunderstanding between the product/fabric and the order, but this has been stated in our product description/title;
You placed an order by mistake and it has already been shipped.
Promotional or clearance items are not eligible for exchange, return, or modification.
Please provide us with your tracking number after returning the item.
For any other questions, please feel free to contact our customer service: service@gentleman-shoe.com.
III. Exchanges
We guarantee to process an exchange for you upon receiving your returned item.
IV. Return Shipping Costs
Gentleman-Shoe does not cover return shipping costs.
V. Order Cancellation
1. Cancel your order within 6 hours of payment for a full refund.
2. Cancel your order within 12-48 hours of payment for a 70% refund.
3. Cancel your order 72 hours after payment or before shipment for a 50% refund.
4. Once an order has been shipped, it cannot be cancelled.
If you only wish to change the color or size in your order, you do not need to cancel it. To correct your order, please email us the correct size/color/address.
Generally, if you qualify for a refund, you will receive it within 3 business days. If you decide to cancel your order, please submit a help request through "Contact Us".